Support
Email [email protected] and say what you expected to happen. In the app, Settings has a Help card whose "Email support" button writes the email with the app's version, your iPhone and your account id filled in, so we can find you; writing from elsewhere, say which iPhone and which version of the app (Settings shows it at the bottom). We answer every working day.
The TestFlight
LifeComic is in testing on iPhone before its App Store release. To join, email [email protected] with the subject "TestFlight" from the email address of your Apple ID, and we will send an invitation. Purchases during testing are made in Apple's sandbox and are not charged.
Pages and plans
- Where do I see my pages?
- Settings, under "Your plan": what is included this month, what you have bought, and your assists.
- A page failed. Did I lose it?
- No. A page that cannot be drawn is given back, and the day is kept so you can draw it again from the comic screen.
- A page came out wrong.
- Open the page and tap "Something wrong with this page?" at the bottom. Say what is wrong, and tick the box if we may look at the picture; otherwise we see only when it was drawn and whether it succeeded, never the page. A page that is wrong through no fault of yours is drawn again or given back, once per page.
- How do I change or cancel a plan?
- A bigger plan is bought in the app and starts at once. A smaller plan, or none, is set in your Apple account's subscription settings and takes effect at the end of the current period. Bought packs never expire.
- I reinstalled, or have a new phone.
- Settings, "Your plan", "Restore purchases" brings your purchases back from Apple. Your book itself comes back from your backup file: Settings, "Data and privacy", "Restore from a file".
Your book and backups
- Where is my data?
- On your phone. Settings, "Data and privacy", shows it and lets you save an encrypted backup file. Save one before changing phones.
- How do I delete everything?
- Settings, "Delete account". Your account and the server's copies of your pages are removed; the book on the phone is removed with the app, or under "Data and privacy".
- Can I turn the AI off?
- Yes. Settings, "Data and privacy", "AI and your data". The game continues; no pages are drawn and no day leaves the phone.
- What are diagnostics?
- Crash reports and which screens are used, under your account id, so that a problem you write to us about can be found. Never what you wrote. Switch them off under Settings, "Data and privacy", "Diagnostics".
Password
Use "Forgot password" on the sign-in screen; the email comes from [email protected]. Check spam the first time.